Privacy Policy
How we collect, use and protect your personal information under UK data protection law.
At Plate Studio, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
Plate Studio (“we”, “us”, “our”) operates platestudio.co.uk and is the data controller for the personal information collected through this website.
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@platestudio.co.uk
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Registration mark(s)
- Number plate specifications and order details
- Payment information (processed securely by our payment providers)
- Photo identification and proof of entitlement for road legal number plate orders
- IP address, browser type and website usage information collected through cookies
3. How We Use Your Information
We use your information to:
- Process and fulfil your order
- Verify your identity and entitlement where required by law
- Deliver your order
- Respond to enquiries and provide customer support
- Improve our website and services
- Prevent fraud and protect our business
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent (where applicable, such as marketing communications)
5. Identity Documents
When ordering road legal number plates, UK law requires us to verify your identity and entitlement to display the registration number.
Documents provided are:
- Stored securely
- Used solely for legal compliance
- Accessible only to authorised personnel
- Retained for a minimum of 3 years in accordance with UK number plate supplier requirements
6. Sharing Your Information
We never sell your personal information.
We may share your information with:
- Delivery companies for shipping your order
- Secure payment providers to process payments
- Website service providers who help operate our website
- Government or law enforcement authorities where required by law
7. Data Retention
We retain information only for as long as necessary.
Typical retention periods include:
- Order records: 7 years for accounting and tax purposes
- Identity documents: Minimum 3 years in accordance with UK legal requirements
- Marketing information: Until you withdraw your consent or unsubscribe
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
9. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with UK GDPR.
10. Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (where legally permitted)
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the email address above.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be published on this page together with the revised date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
- Plate Studio
- Website: platestudio.co.uk
- Email: support@platestudio.co.uk